How Can I Freeze My Account or Self-Exclude on Betida?

1. When Should I Consider Freezing My Account?

You should think about freezing or self-excluding if:

• You are chasing losses or betting more than you can afford,
• Gambling is affecting your sleep, work, studies or relationships,
• You feel out of control or cannot stick to your own limits.

Recognising this early and taking action is a strong and responsible decision, not a failure.

2. Temporary Freeze / Cool-Off

A temporary freeze (cool-off):

• Blocks you from betting for a short, fixed period (e.g. 24 hours, 7 days, 30 days),
• Lets you log in to check your balance or transaction history (depending on settings),
• Automatically ends after the selected time.

How to activate:

• Go to Responsible Gambling / Account Settings,
• Choose a cool-off period,
• Confirm your choice.

During cool-off, you cannot place bets or use casino games.

3. Self-Exclusion (Longer-Term)

Self-exclusion is a stronger measure:

• Blocks access for a longer period (e.g. 6 months, 1 year, 5 years or permanent),
• Cannot usually be reversed immediately – once set, you must wait until it expires,
• May involve also blocking marketing emails and bonuses.

How to request:

• Use the self-exclusion option in the Responsible Gambling section, or
• Contact Betida support and request self-exclusion, specifying a duration.

4. What Happens to My Balance and Bets?

When you freeze or self-exclude:

• Existing open bets will usually be settled as normal,
• You may be able to withdraw any remaining balance (subject to KYC and rules),
• You will not be allowed to deposit or place new bets during the exclusion.

5. Quick FAQ

Can I cancel a self-exclusion earlier than planned?
Generally no. Self-exclusion is meant to be binding; you need to wait until the chosen period ends.

Can I open a new account during self-exclusion?
No. Trying to bypass self-exclusion by creating new accounts violates the terms and will lead to closure.