Why Is My Betida Account on Hold?

1. What Does “On Hold” Mean?

When your Betida account is on hold:

• You may be unable to place new bets or withdraw funds,
• Some features (sports, casino, bonuses) may be temporarily disabled,
• You can usually still log in and see messages asking for action.

It means Betida needs to check something important about your account before normal use can continue.

2. Common Reasons for an Account Hold

Typical triggers include:

1. Pending KYC / verification
   • Your documents are missing, expired or unreadable,
   • Data on your ID doesn’t match your profile (name, address, age).
2. Unusual or high-risk activity
   • Sudden large deposits or withdrawals,
   • Very aggressive betting patterns,
   • Signals of possible fraud, bonus abuse or account sharing.
3. Compliance or legal requirements
   • Requests from regulators or payment partners,
   • Checks related to AML (anti-money laundering) rules,
   • Sanctions or restricted-country concerns.
4. Technical or operational issues
   • In rare cases, a bug or system incident can result in temporary holds while things are fixed.

3. What You Should Do

If your account is on hold:

1. Check your email and in-app messages
   • Betida may already have sent specific instructions (upload ID, confirm address, etc.).
2. Provide requested documents or information
   • Upload clear scans/photos of your ID, proof of address, or any other requested file,
   • Make sure details match your Betida profile.
3. Contact support if it’s unclear
   • If no message is visible, contact Betida support,
   • Include your username, registered email and a short description of the issue.

4. What Happens to My Balance and Bets?

While on hold:

• Open bets usually remain active and will be settled as normal,
• Balance remains in your account but withdrawals may be blocked until checks are complete,
• In serious cases (fraud, chargeback), some or all funds may be frozen pending investigation.

Final decisions follow Betida’s Terms & Conditions and regulatory obligations.

5. Quick FAQ

Is an account hold always permanent?
No. Many holds are temporary and lifted once verification or checks are completed.

Can I lose my money if my account is on hold?
In standard verification holds, funds remain yours and are released when issues are resolved. Only in serious cases (fraud, AML breaches) can funds be confiscated according to the terms.