Responsible Gaming Policy

If you feel you are struggling to control your gambling habits or are unable to gamble safely, Betida offers you the option of self-exclusion. To initiate the self-exclusion process, please visit our Responsible Gaming / Betida Smart page.

1. Overview

For most people, gambling is a fun leisure activity. However, for some individuals, gambling can lead to negative consequences. At Betida, our goal is to clearly state our responsible gaming approach and minimize harm to users who may be at risk.

2. What is Responsible Gaming?

“Responsible Gaming” is an approach that aims to minimize the potential harm of gambling on individuals and society. This approach:

• Acknowledges that individuals are responsible for their own behavior,
• While also emphasizing the responsibility of service providers to take protective measures.

3. What is Problem Gambling?

Problem gambling is when a person loses control over their gambling behavior, resulting in a negative impact on their life.

4. Customer Safety Principles

Betida prioritizes providing a safe gaming environment. We actively promote responsible gaming practices and offer tools to help our users maintain control.

5. Our Responsible Gaming Policy

Betida believes in sharing responsibility with governments, communities, and individuals. Our goal is to:

• Help users control their gambling habits,
• Identify problem gambling behaviors early,
• Provide referrals to support services.

Some of the measures we implement:

a. Users can request self-exclusion

b. Responsible gaming information and warnings are provided

c. Staff undergo regular responsible gaming training

d. Users exhibiting problematic gambling behavior are referred to support organizations

Our goals:

• Minimizing gambling-related harm
• Enabling users to make informed decisions
• Ensuring access to support services for individuals at risk
• Developing a common understanding of responsible gaming among the industry, community, and government
• Providing a safe and supportive gaming environment

6. Minors

Betida services are designed for individuals 18 years of age and older. Technical and verification measures are in place to prevent minors from using the platform.

7. Access Filtering Options

Users should use filtering software if minors have access to their devices.

Recommended third-party tools:

BetBlocker

Net Nanny

Gamblock

Betida is not responsible for any circumstances arising from third-party software.

8. Additional Support Organizations

If you are concerned about your gambling behavior or if someone you know is experiencing problems, you can seek support from the following organizations:

Gamblers Anonymous

Gambling Therapy

[email protected]

National Council on Problem Gambling

Tel: +1 800 426 2537

Gamtalk

9. Self-Exclusion

Self-exclusion is a request to stop gambling for a specific period or indefinitely.

When self-exclusion is applied:

• You cannot access your account.
• You cannot take advantage of bonuses, promotions, or rewards.
• You cannot request removal before the period expires.

In the case of permanent exclusion, the account cannot be reactivated for a minimum of 6 months, and reactivation is subject to internal review.

The self-exclusion request is made voluntarily. Betida takes reasonable precautions, but cannot be held responsible if the user attempts to open a new account or uses different accounts.

During the exclusion period:

• No new accounts should be opened.
• No bets or deposits should be made.

In case of violation of these rules, Betida reserves the right to:

• Cancel bets,
• Close the account,
• Take other appropriate actions.

When the self-exclusion period ends:

In the case of temporary exclusions, the account will be automatically reactivated.

In the case of permanent exclusions, the account will be subject to manual review.